Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Accept the Companion Card . Train your staff in disability awareness . Ask all visitors if there are any specific needs to be met . Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Use floors/coverings which are slip resistant, firm and smooth. Use non-slip tiles in the bathroom or slip resistant matting. Have grab rails in the bathroom. Provide seating in common areas including reception area. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have step free access to restaurant, lounge and bar. Have step free access to the conference or function room . Have accessible seating areas in theatrette. Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high). Caters for people with allergies and intolerances. Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc). Train your staff to respond to allergic reactions.
