Refund Policy

EXPERIENCES

1. In the event of an Experience Provider cancellation or postponement and the customer is no longer able to use the ticket, SPARK POP will provide a full refund or credit to the customer.
2. You (Customer) may request a FREE exchange of date on an experience up until 48 hours prior to your booking date. Please contact hello@sparkpop.com.au for any change of booking requests.

GIFT PRODUCTS

1. You may request a refund on any full priced product returned within the 28 day return period due to any major fault. Valid proof of purchase is required.
2. All returns please contact customer service at hello@sparkpop.com.au to request a refund and be advised on next steps.

PAYMENT

Spark Pop accepts Visa, Mastercard and Together Pay. All prices are quoted in Australian Dollars and include GST.

EXCHANGE

We will offer an exchange on any full priced gift item. The item must be unopened and unused in its original packaging and must be within 28 days of receipt of your delivery. Valid proof of purchase is required for all exchanges.

If you experience problems with your goods or order then please contact customer service at hello@sparkpop.com.au.