- In booking with COASTXP you understand and accept that you are participating in an experience that involves risk.
- These terms and conditions apply to any booking you make with COASTXP whether it be over the phone, email, online or via our website (www.coastxp.com). You may book directly through our website indirectly through one of the COASTXP booking partners or agents.
- We will rely on the authority of the person making the booking to act on behalf of any other guests under the same booking and as that person, you agree to provide these terms and conditions to the other guests under your booking, you are binding all such guests (including yourself) to these terms and conditions and you have the authority to act on such individual’s behalf.
- Each individual or group must have a unique booking confirmation in order to participate in COASTXP experiences.
- After booking, please check your booking confirmation to ensure all details are correct, the individuals listed on the confirmation must be the individuals participating on the day.
- In the event an error has been made to your booking, please contact COASTXP as soon as possible by emailing hello@coastxp.com. It is at the discretion of COASTXP staff as to whether the change should be honoured, or whether it is subject to the refund or cancellation policies listed below.
- Bookings must be made at least 30 minutes prior to departure, otherwise, the booking will be invalid.
- Full payment must be made at the time of booking (with the exclusion of group and charter bookings).
- Private tours, events or charters are required to pay a 50% deposit to confirm the booking, and the full booking amount must be paid at least 1 week prior to departure.
- Gift certificates are valid for 3 years from the date of purchase, and cannot be extended past this date.
- All prices are in AUD and include GST.
- All online bookings are made using Rezdy Booking Software.
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