Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Offer a range of contact methods for receiving complaints . Accept the Companion Card . Train your staff in disability awareness . Website meets WCAG 2.0 accessibility standards . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Train your staff in communicating with people with learning or behavioural challenges. Use Plain English / easy read signage and information (includes menus and emergency information). A quiet space is available at the venue/ facility. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have step free access to restaurant, lounge and bar. Have step free access to the conference or function room . Have accessible seating areas in theatrette. Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height. Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have a wheelchair/scooter charging station (power point) in an accessible location. Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high). Caters for people with allergies and intolerances. Train your staff to respond to allergic reactions. Adhere to The Food Authority requirements for allergy management in food preparation.
