Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Offer a range of contact methods for receiving complaints . Employ people with disability . Train your staff in disability awareness . Ask all visitors if there are any specific needs to be met . Website meets WCAG 2.0 accessibility standards . Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements) . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Use floors/coverings which are slip resistant, firm and smooth. Have grab rails in the bathroom. Provide seating in common areas including reception area. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room.
