Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Offer a range of contact methods for receiving complaints . Accept the Companion Card . Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request) . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have step free access to restaurant, lounge and bar. Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating). Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Use Plain English / easy read signage and information (includes menus and emergency information). Caters for people with high support needs who travel with a support person. Have a place to store medical equipment (eg oxygen). Caters for people with allergies and intolerances. Adhere to The Food Authority requirements for allergy management in food preparation.
