Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone. Offer a range of contact methods for receiving complaints. Accept the Companion Card. Employ people with disability. Train your staff in disability awareness. Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements). Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have step free access to restaurant, lounge and bar. Have step free access to the conference or function room. Have accessible seating areas in theatrette. Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high). Caters for people who are deaf or have hearing loss. Have a hearing loop. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids). Provide seating in common areas including reception area. An access and inclusion statement is available on the business website. https://www.nfsa.gov.au/about/corporate-information/publications/disability-inclusion-action-plan-2024-2027.
