Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Offer a range of contact methods for receiving complaints . Accept the Companion Card . Employ people with disability . Train your staff in disability awareness . Ask all visitors if there are any specific needs to be met . Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements) . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Train your staff in communicating with people with learning or behavioural challenges. Use Plain English / easy read signage and information (includes menus and emergency information). A quiet space is available at the venue/ facility. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Use floors/coverings which are slip resistant, firm and smooth. Use non-slip tiles in the bathroom or slip resistant matting. Have grab rails in the bathroom. Provide seating in common areas including reception area. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have step free access to the conference or function room . Have accessible seating areas in theatrette. Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height). Provide portable ramps. Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high). Caters for people with high support needs who travel with a support person. Caters for people with allergies and intolerances. Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator. Caters for people who are blind or have vision loss. Provide information in large print. Provide digital communication materials (hard copy information is also available on line). Use easy read fonts in your signage and communication materials (Helvetica and Arial). Have an appropriate area for toileting an assistance dog. Have handrails on all your stairways. Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire). An access and inclusion statement is available on the business website. https://www.motormuseumwa.com.au/policies/accessibility-and-inclusion-policy/.
