Accessibility: Actively welcomes people with access needs. Employ people with disability . Train your staff in disability awareness . Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request) . Ask all visitors if there are any specific needs to be met . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Train your staff in communicating with people with learning or behavioural challenges. Use Plain English / easy read signage and information (includes menus and emergency information). A quiet space is available at the venue/ facility. Caters for people who are blind or have vision loss. Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss). Caters for people who are deaf or have hearing loss. Train your staff in communicating with people who are deaf or have hearing loss. Staff are trained in Auslan. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Provide seating in common areas including reception area. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height). Provide portable hoist. Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high). Caters for people with high support needs who travel with a support person. Caters for people with allergies and intolerances. Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc). Train your staff to respond to allergic reactions. Adhere to The Food Authority requirements for allergy management in food preparation. Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator. An access and inclusion statement is available (make this available on your website). www.kidsplus.org.au.
