Accessibility: Actively welcomes people with access needs. Offer multiple options for booking – web, email, phone . Offer a range of contact methods for receiving complaints. Accept the Companion Card. Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request) . Ask all visitors if there are any specific needs to be met . Website meets WCAG 2.0 accessibility standards . Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements) . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . An access and inclusion statement is available (make this available on your website). https://www.horizonfestival.com.au/accessibility/. Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Caters for people who are blind or have vision loss. Caters for people with high support needs who travel with a support person. Caters for people with allergies and intolerances. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Caters for people who use a wheelchair. Caters for people who are deaf or have hearing loss.
