Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone. Offer a range of contact methods for receiving complaints. Accept the Companion Card. Employ people with disability. Train your staff in disability awareness. Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request). Ask all visitors if there are any specific needs to be met. Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements). Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations). Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia). Use Plain English / easy read signage and information (includes menus and emergency information). A quiet space is available at the venue/ facility. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids). Have grab rails in the bathroom. Provide seating in common areas including reception area. Caters for people who use a wheelchair. Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have accessible seating areas in theatrette. Have a wheelchair accessible toilet / shower and change room. Caters for people with high support needs who travel with a support person.
