Accessibility: Actively welcomes people with access needs. Offer multiple options for booking – web, email, phone . Offer a range of contact methods for receiving complaints . Accept the Companion Card . Employ people with disability . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Use Plain English / easy read signage and information (includes menus and emergency information). A quiet space is available at the venue/ facility. Caters for people who are blind or have vision loss. Provide information in large print. Use easy read fonts in your signage and communication materials (Helvetica and Arial). Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire). Caters for people who are deaf or have hearing loss. Caption all entertainment (TVs, live shows, performances). Have TVs with captioning option. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have step free access to restaurant, lounge and bar. Have step free access to the conference or function room . Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room. Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating). Have a wheelchair/scooter charging station (power point) in an accessible location. Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high). Caters for people with allergies and intolerances. Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc). Train your staff to respond to allergic reactions. Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator.
