Chum Creek Horse Riding and Huts

📍 Chum Creek Horseriding & Huts., Heath Road, Chum Creek VIC, Australia

1. Opening Hours: Daily 9am to 5pm. Rides by pre-booking only.
2. Accessibility: Actively welcomes people with access needs. Offer multiple options for booking – web, email, phone . Offer a range of contact methods for receiving complaints . Ask all visitors if there are any specific needs to be met . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Caters for people who are deaf or have hearing loss.
3. What to wear: Helmets provided. Wear long pants and closed-toed shoes. (No shorts or sandals please)

WEIGHT LIMIT – 95kg : For the welfare of our horses, Chum Creek Horse Rides enforces a rider weight limit of 95kg.

CANCELLATION POLICY:
WEATHER: Horse Trail Rides go out ‘INDEPENDENT OF WEATHER’.

Chum Creek Horse Rides provide drizabone coats. It is up to the discretion of the Senior Trail Riding Guide at the horse yards to cancel a ride.

If Chum Creek Horse Rides & Huts cancel a ride, options will be provided such as; Full Refund or a Credit/Choice of alternative times/days.

Chum Creek Horse Rides & Huts only take small groups on our horse trail rides, and as such, we knock back customers for many rides.

Cancellations made more than two weeks prior to the booking date will incur a $60 cancellation fee per rider, cancellations within two weeks of the booking date will not be refunded.

Rescheduling a booking more than two weeks prior to the booking date will incur a $60 rescheduling fee per rider, it is not possible to reschedule within two weeks of the booking date.

LATE or ‘NO-SHOW’ CUSTOMER: If a customer is late or is a ‘no show’, then a refund or a reschedule will not be provided.