Are We There Yet?

Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Offer a range of contact methods for receiving complaints . Accept the Companion Card . Employ people with disability . Train your staff in disability awareness . Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request) . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Caters for people who are blind or have vision loss. Caters for people who are deaf or have hearing loss. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Caters for people who use a wheelchair. Caters for people with high support needs who travel with a support person. Caters for people with allergies and intolerances.