General Admission & Turtle Hospital Tour

📍 Cairns Aquarium, Florence Street, Cairns City QLD, Australia

1. Opening Hours: Daily 9.30am to 3.30pm
2. Car Parking:3 hour free on street parking is available close to the attraction, in addition to metered spaces with a drop off zone and disabled car parks near the main entrance.
3. Family Facilities: Baby change table is available.
4. Accessibility: Lifts, escalators and accessible toilets throughout. Even ground surfaces
5. What is included: Turtle rehabilitation centre tour which runs for 30 minutes. Plus general admission access.
6. When do I need to arrive: Please arrive 15 minutes prior to your Turtle Hospital Tour start time.

Turtle Hospital Tour Terms and Conditions:
Please read below before you book tour

• Be mindful of your noise, do not make loud noises.
• Do not touch the animals or the contents of their enclosure.
• Do not hang over the side of the enclosure, disturb the water or bang on the outside of the enclosure.
• Photography is permitted unless otherwise stated, please turn your flash off.
• Children are the responsibility of their parents/guardians or carer and must be supervised at all times. Children cannot attend this tour without a guardian present.
• A reminder that this is an educational tour, with an educational presentation that may run for 15 – 20 minutes, please follow the directions of the tour guide whilst on the tour.
• Please tread carefully in this area, do not run in this area. There may be water present on floor from sea turtles.
• Do not remove or take any artefacts or items belonging to the Cairns Turtle
• Rehabilitation Hospital or Cairns Aquarium from this area.
• Guests are required to follow COVID-19 guidelines; maintain 1.5m social distance from other guests, do not touch the glass, sanitize your hands-on entry, if you are unwell, we advise that you return to book the tour at another time when you are healthy.
• If you are bringing an infant on the tour, please be advised that we can’t have loud noises near sick or injured sea turtles in the hospital, so you may be asked to leave the hospital area in the event of loud noise.

ACCESSIBILITY

• Lifts, escalators and accessible toilets throughout the attraction.
• If you are unable to walk onto the viewing deck, you can still see the turtles in the tank through a viewing window.
• Free Wheelchair hire is available.
• Companion Cards are not accepted for this experience.

CANCELLATIONS

• Any cancellations must be made 48 hours in advance to receive a refund
• Any bookings made within 48 hours of the visit date will not receive a refund but can either amend the date of the booking or receive the amount paid on a gift card.
• Any cancellations within 48 hours can either amend the date of the booking or receive the amount paid on a gift card