Accessibility: Actively welcomes people with access needs. Offer a range of contact methods for receiving complaints. Train your staff in disability awareness. Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request). Caters for people who are blind or have vision loss. Have Braille and tactile signage on all information and paths of travel. Provide information in large print. Provide digital communication materials (hard copy information is also available on line). Use easy read fonts in your signage and communication materials (Helvetica and Arial). Have raised tactile buttons in your lifts. Have handrails on all your stairways. Caters for people who are deaf or have hearing loss. Have telephones which are compatible with hearing aids. Have volume controlled phones. Caters for people who use a wheelchair. Have step free outdoor pathways (includes picnic areas, barbecues and shelters). Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm). Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs). Have step free access to restaurant, lounge and bar. Have step free access to the conference or function room. Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height. Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy). Have an accessible public toilet which is unlocked. Have a wheelchair accessible toilet / shower and change room.
