Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone. Offer a range of contact methods for receiving complaints. Train your staff in disability awareness. Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia). Train your staff in communicating with people with learning or behavioural challenges. Use Plain English / easy read signage and information (includes menus and emergency information). A quiet space is available at the venue/ facility. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids). Use floors/coverings which are slip resistant, firm and smooth. Caters for people who use a wheelchair. Have step free access to restaurant, lounge and bar. Have step free access to the conference or function room. Have accessible seating areas in theatrette. Caters for people with allergies and intolerances. Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
