Accessibility: Actively welcomes people with access needs. Offer multiple options for booking - web, email, phone . Offer a range of contact methods for receiving complaints . Accept the Companion Card . Employ people with disability . Train your staff in disability awareness . Ask all visitors if there are any specific needs to be met . Website meets WCAG 2.0 accessibility standards . Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations) . Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia) . Use Plain English / easy read signage and information (includes menus and emergency information). Caters for people who are blind or have vision loss. Have raised tactile buttons in your lifts. Have handrails on all your stairways. Caters for people who are deaf or have hearing loss. Have a hearing loop. Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids) . Provide seating in common areas including reception area. Caters for people who use a wheelchair. Have accessible seating areas in theatrette. Caters for people with high support needs who travel with a support person. Caters for people with allergies and intolerances. An access and inclusion statement is available (make this available on your website). https://www.mso.com.au/accessiblity.
